Vetster is a leading telehealth platform dedicated to providing pet parents with accessible, high-quality veterinary care anytime and anywhere. Our core mission is to keep pets happy and healthy through virtual consultations with licensed veterinary professionals, making pet health support more convenient and affordable. Recognized as the world's fastest-growing veterinary telehealth marketplace, Vetster combines technological innovation with compassionate service to set new standards in pet care. Committed to excellence, we prioritize trust, inclusivity, and empowerment within our global team, fostering a culture of growth and collaboration. Our platform ensures every pet owner receives reliable advice and support, backed by licensed experts. With a focus on integrity and customer satisfaction, Vetster is your trusted partner in pet health, redefining how veterinary care is delivered worldwide.

Client Consultation and Pharmacy Dispensing Fees

When a Client schedules an appointment on Vetster, they are engaging directly with the veterinary professional. Similarly, when a Client fills a prescription through their online pharmacy service, they are purchasing the medication directly from Vetster's third-party pharmacy provider. Vetster facilitates these transactions but does not provide medical advice or pharmaceutical services.

Client Refund Policy

Consultation fees paid by Clients are non-refundable unless one of the following conditions, as determined at Vetster's sole discretion, applies: the consultation call lasts less than three minutes; the veterinarian does not attend a scheduled call; or the veterinarian cannot assist the Client or their Pet in any capacity.

Vet Subscription Fees

Veterinary clinics can opt into a subscription fee program to use their software as a white-label solution exclusively for their clinic and patients. Subscription fees will be billed either monthly or as a one-time upfront payment via credit card. Unless otherwise specified, all fees are quoted in the local currency.