Ubisoft's online store at store.ubi.com embodies a legacy of innovative gaming excellence and a passion for delivering immersive entertainment experiences. As a globally recognized leader in the video game industry, Ubisoft offers a diverse range of products, including acclaimed PC games and video game accessories, designed to captivate players of all ages. Built on a foundation of creativity, quality, and trust, Ubisoft is committed to providing authentic, exclusive content with features like special edition releases and player-centric services. With a reputation for pioneering technologies—such as dynamic lighting and advanced gameplay systems—and expanding into entertainment beyond gaming, Ubisoft stands as a reliable partner for passionate gamers worldwide. We guarantee a seamless shopping experience with benefits like secure transactions, exclusive discounts, and flexible return policies. Our mission is to empower players with unique, memorable adventures, fostering a vibrant community built on trust and shared passion for gaming. Join us at store.ubi.com and explore a universe of extraordinary entertainment.

Refund Policy

After adding funds to your Ubisoft Wallet, you can request a refund within 14 days of your purchase, provided you have not begun using these funds.

Return Policy

Unless otherwise specified, you may request a return for any physical product orders made through the Ubisoft Store within 14 days of receiving your order on the delivery date.

Cancellation Policy

You can cancel your physical pre-orders, such as Collector's Editions, until they start preparing for shipment, which typically occurs thirty days before the official release date. Once shipment preparation begins, the order can no longer be canceled.

Best Price Guarantee Policy

If the price drops between your order date and the product's release date, you will be charged the lowest price offered by the Ubisoft Store during that period. The 'lowest price pre-order guarantee' applies only to the product's listed price, not including postage and packing.