Netvue is a leading smart home technology company dedicated to delivering innovative, reliable security and surveillance solutions. With a focus on R&D and a commitment to quality, Netvue specializes in smart cameras, baby monitors, and doorbell cameras, all designed to enhance home safety and convenience. Established in 2010, the company boasts a first-class team of software and hardware developers, holding multiple patents that underpin their cutting-edge designs. Recognized globally, Netvue has earned a reputation for trustworthy products and excellent customer service, serving over 300,000 users worldwide. Their core promise is to create intelligent, user-friendly devices that seamlessly integrate into daily life, offering peace of mind and effortless connectivity. Whether you are securing your home or monitoring loved ones, Netvue remains committed to innovation, quality, and your safety—making smart home living simple, reliable, and accessible.

Shipping

Orders are typically dispatched within 48 hours, EXCEPT for pre-order items. Orders placed before 2:30 pm PST from Monday to Friday will generally be shipped out on the same day.

Return Policy

If you decide to return a product purchased from their site for any reason, you must notify them and return the product within thirty (30) days from the delivery date.

Warranty

All Netvue users are covered by a 1-year warranty and lifetime service starting from the date of purchase. This warranty is non-transferable and applies solely to the original purchaser.

Returns

Their return policy is valid for 3 days. After 3 days from the date of purchase, refunds or exchanges are no longer available. You are responsible for the shipping costs for returning items. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.