Return Policy

There are multiple ways to return items, with returning directly to their stores (including Foodhalls) being the quickest method to receive your refund. Their standard return period for purchased items is 35 days. This applies to both online and in-store purchases, except for sale items, which must be returned within 14 days (certain exclusions may apply).

Refund Policy

Refunds are typically processed back to the original payment method within 3-5 working days; gifts will be refunded via a credit receipt. If payment was made using an e-gift card, you will receive an email within 72 hours. For orders paid with a gift card, a new one will be issued to your billing address within 3-5 working days. Credit receipts are valid for 12 months in UK stores only.

Gift Card

M&S gift cards and e-gift cards are valid for 24 months, can hold up to £1,000, and can be used to pay for most items online and in-store across the UK, Eire, and the Channel Islands. When you finish shopping, select ‘Pay by gift card/reward voucher' at checkout.