Exchange Policy
They often allow exchanges for different lengths, materials, or entirely different pieces. To initiate an exchange, please contact us at info@lilyandroo.com, providing your name, order number, and the details of your exchange request. We will respond with confirmation regarding the possibility of your exchange.
Return Policy
All non-personalized items can be returned within our standard 14-day return period. Items that are personalized, engraved, or custom-made to your specifications are non-refundable.
Refund Policy
Refunds and exchanges are processed within 10 business days of receiving the returned items. Your bank may take up to 7 business days to credit your account. Please note that shipping and gift wrapping costs are non-refundable unless the items are faulty.
Payment Methods
We accept VISA, Mastercard, PayPal, Amex, Apple Pay, Google Pay, Maestro, and ShopPay.