Lily & Roo is a distinguished jewelry brand dedicated to blending timeless elegance with contemporary sophistication. Founded by Brittany Preston in 2018, our core value lies in crafting minimalist and refined pieces that serve as perfect gifts for life's special moments, including birthdays, weddings, and christenings. Specializing in rings, earrings, bracelets, necklaces, pins, and brooches, we emphasize ethical sourcing and sustainable production—utilizing recycled precious metals, conflict-free diamonds, and eco-friendly packaging. Renowned for their coveted simplicity and modern luxury approach, our designs have been featured in top publications such as ELLE, Harper's Bazaar, and Vogue, establishing our reputation for quality and innovation. At Lily & Roo, we are committed to providing our customers with authentic, ethically-made jewelry backed by reliable service, including free returns and dedicated support. Our mission is to deliver exceptional jewelry that combines style, integrity, and meaningful value for every occasion.

Exchange Policy

They often allow exchanges for different lengths, materials, or entirely different pieces. To initiate an exchange, please contact us at info@lilyandroo.com, providing your name, order number, and the details of your exchange request. We will respond with confirmation regarding the possibility of your exchange.

Return Policy

All non-personalized items can be returned within our standard 14-day return period. Items that are personalized, engraved, or custom-made to your specifications are non-refundable.

Refund Policy

Refunds and exchanges are processed within 10 business days of receiving the returned items. Your bank may take up to 7 business days to credit your account. Please note that shipping and gift wrapping costs are non-refundable unless the items are faulty.

Payment Methods

We accept VISA, Mastercard, PayPal, Amex, Apple Pay, Google Pay, Maestro, and ShopPay.