Jo Malone London, available through jomalone.ca, is a distinguished British lifestyle brand renowned for its innovative and sophisticated fragrances. Since joining The Estée Lauder Companies' family in 1999, the brand has built a reputation for redefining perfumery by blending unexpected ingredient combinations, creating luxurious scents for the bath, body, and home. Our core value lies in offering elegant, playful, and personalized experiences that inspire loyalty among fragrance enthusiasts worldwide. We are committed to quality and sustainability, often utilizing sustainable materials and adhering to high production standards. As a trusted leader in the luxury fragrance industry, Jo Malone London ensures key customer promises such as exceptional product authenticity, attentive customer service, and exclusive designs. Our market position as a globally recognized, reputable brand reflects our dedication to delivering unique, high-quality products that elevate everyday routines into extraordinary self-care moments.

Return Policy

If for any reason you are not satisfied with your purchase on Jomalone.ca, whether it was made in a Jo Malone London Boutique by a Stylist or on JoMalone.ca, you can return the unused portion for a refund or exchange. Returns can be made either in a Boutique or by mail. Please note that engraved items are not eligible for exchange or return.

Shipping Policy

For complimentary standard shipping, delivery may take up to 9 days. For express shipping, the delivery time is approximately 5 days. Please note that they only deliver online orders to Canadian addresses.

Corporate Gifts

If you are looking for an exclusive, extraordinary corporate gift or experience, please contact the Corporate Gifting Team at 646 740 3023 or email corporategifting@jomalone.com to learn more about the Corporate Gifting and Events services.