HexGaming, a trusted extension of eXtremeRate Limited, is dedicated to redefining the gaming experience through innovative customization. With nearly a decade of expertise in creating personalized game controllers, HexGaming specializes in delivering high-performance, esports-ready controllers tailored to individual preferences. Our product lineup includes prebuilt customized controllers, featuring interchangeable shells, thumbsticks, trigger mechanisms, and ergonomic back buttons—designed to help gamers achieve their peak performance. As a recognized name in the gaming accessories market, HexGaming is committed to quality, durability, and user satisfaction. We prioritize customer-centric services such as fast shipping and secure shopping, ensuring gamers receive exceptional value and reliability. Our focus on unique, functional designs positions HexGaming as a credible leader for gamers seeking performance and personalization, empowering players to compete like professionals with confidence.

Warranty

HEXGAMING offers a 3-month (90 days) warranty starting from the date of purchase for the hex controller against manufacturing defects. Products found to be defective within this period will be repaired or replaced at our discretion.

Assembly and Shipping

Your customized HEX controller will be assembled within approximately 3-5 days.

It will then be shipped from China via Standard International Shipping, which typically takes about 7-14 business days for delivery.

Customs Duties

Your order may be subject to additional taxes, duties, and/or fees (including customs clearance) imposed by the destination country. Please be aware that the recipient is responsible for paying any customs fees or import taxes.

Refund Policy

HEXGAMING offers a 30-day trial period to try out your hex controller, meaning you can request a return within 30 days after receiving the item. To do so, please create a support ticket on the Contact Us page within this period.

Payment Methods

HexGaming accepts credit card payments (VISA / MasterCard / American Express) and Apple Pay accelerated checkout. You can select your preferred payment method during checkout.