Refund Policy
At Hello Baby, we are confident in the quality of our products and the effort we put into fulfilling your orders. If you experience any issues with a product you purchased within 30 days of the purchase date, please contact our Customer Service team.
Returns Policy
If you wish to return an item, you must notify us within 30 days, starting from the day after the item was delivered. Once you have informed us of your intention to return the item, please do so promptly. Customers are responsible for return shipping costs, and we do not arrange collection services.
Accepted Payment Methods
Major credit and debit cards, PayPal and PayPal Credit, Google Pay (available only in Chrome, requires a saved payment method on your Google account), and Apple Pay (available only in Safari, requires a saved payment method on your Apple account).
Shipping Policy
FREE UK shipping on all orders. This service is only available within the UK for items or orders under 5 kg. International orders are dispatched within 1 working day and typically take 5-10 working days to arrive, depending on the destination.