Fitness Factory is a trusted leader in providing high-quality, affordable fitness equipment since 1988. Our mission is to support health-conscious individuals by offering a comprehensive range of exercise gear, including cardio machines like treadmills, rowers, and bikes, along with soft goods such as belts, gloves, and flooring. Renowned for our commitment to value and reliability, we prioritize customer satisfaction through transparent policies like free returns and exceptional service. As a family-owned business with a longstanding reputation, we focus on delivering durable, innovative products that empower our customers to achieve their fitness goals efficiently. At Fitness Factory, we blend professionalism with a friendly approach, ensuring every shopper feels confident and supported in their fitness journey.

- Return Policy If you are not completely satisfied with your purchase from FitnessFactory.com, please contact us within 31 days of receiving your order to request approval for a return or exchange. Please be aware that a 15% restocking fee applies to all items returned without their original packaging. Allow up to 14 days after we receive your returned item at our warehouse for your refund to be processed. - Shipping Policy Large, heavy, or high-value products may be shipped via freight carrier. These shipments typically have longer handling times of 2 to 5 days before they are dispatched from the Chicagoland area. - Gift Card GCALL – Purchase Anytime, Receive Instantly! Can be given as a gift or used for personal use.