FamilyTreeDNA is a trusted leader in genetic genealogy, dedicated to uncovering your heritage through advanced DNA testing. Founded in 2000, our mission is to provide accurate, accessible, and innovative services that help individuals explore their family history with confidence. Specializing in DNA analysis, we offer comprehensive testing options that enable users to establish relationships, trace their ancestry, and gain deep insights into their genetic makeup—all through a simple cheek swab. As one of the most comprehensive DNA databases in the industry, with over 2 million tested individuals, we prioritize data accuracy, privacy, and customer satisfaction. Recognized for our pioneering role in the field, FamilyTreeDNA is committed to empowering consumers with reliable, scientifically-backed information. Our platform is user-friendly, ensuring that anyone interested in exploring their roots can do so seamlessly online from any device. With a reputation built on transparency and expertise, we deliver unparalleled value to individuals seeking to understand their heritage and connect with their family history.

Standard Return Policy

If you meet the above requirements and return the unopened sample kit within 30 days of requesting a refund, you will be eligible for a partial refund of the purchase price. 

Non-Refundable Tests

The following add-on and upgrade tests are non-refundable: individual SNPs, Autosomal Upload/Transfer Unlocks, individual Autosomal Markers, Certificates, and individual Factoids.

Price Adjustment Policy

They do not permit price adjustments for orders purchased before or after a sale or promotion when prices are reduced.

Exchange Rate

Refunds for any international orders will be issued based on the current U.S. dollar exchange rate at the time the refund is requested.