Payment methods
They accept Visa, Mastercard, Discover, American Express, or Check/Money Order. Checks or Money Orders should be payable to EntirelyPets Pharmacy. Your order will be shipped once the check clears. Please note that if PayPal is selected as the payment method, the full amount of the order will be charged at the time of purchase.
Cancellation policy
Orders that have not yet been processed can be canceled. Once an order has been processed, they will attempt to cancel it, but cannot guarantee success. After an order has left their facility, they are unable to accept returns on any prescription items.
Shipping policy
Due to a recent increase in order volume, your shipment may be delayed. Please allow 1-3 business days for processing. All Pet Parents and their pets are important to them, and they kindly ask for your patience as they fulfill your orders.
Return policy
Non-prescription items can be returned within 30 DAYS of receipt, with some exclusions for temperature-sensitive products. Only unopened and unused non-prescription items are eligible for a refund, minus shipping costs.