Ecovacs.com stands as a global leader in smart home robotics, dedicated to transforming lifestyles through innovative technology. With over 24 years of experience in service robotics, Ecovacs has established itself as a trusted name in home automation, offering a wide range of advanced cleaning appliances and smart solutions designed to enhance everyday life. As a pioneer in the industry, Ecovacs continuously pushes the boundaries of robotics technology—from integration of sensors and AI to seamless user experiences—ensuring reliability and long-term value for consumers. Recognized worldwide for its innovation and quality, Ecovacs is committed to sustainable practices and delivering products that combine efficiency with eco-friendliness. With a strong market presence in more than 145 countries, the company upholds its core promise of providing reliable, cutting-edge robotic solutions that make home management effortless and smarter for all families.

Return Policy

Customers of Ecovacs Online Store (You) are eligible for a 30-day period to request a refund or exchange. A full refund may include a complete cash refund, product exchange, or store credits. All refunds will be issued by the original payment method. Original shipping charges will be deducted from the refund amount, except in cases of defective products. If payment was made through Affirm, refunds will be processed via Affirm.

Warranty

They guarantee that products purchased from them will be free from defects in material and workmanship under the terms outlined in the standard warranty statement included with your product, valid for 12 months from the purchase date. They do not warrant products not purchased from them or their authorized dealers.

RoboCreator

Founded in 2014 by ECOVACS ROBOTICS, RoboCreator is a robot-design competition open to university and college students. It covers categories such as "technology," "design," and "entrepreneurship." RoboCreator provides students with a platform to showcase their ideas and inspiring stories. The competition has become a globally recognized technology innovation event, receiving approximately 5,000 submissions from students and is well-known at over 100 universities and colleges.