DiscountMugs is a leading supplier of custom promotional products committed to helping businesses and individuals make a memorable impact. Since 1995, we have specialized in offering a wide range of personalized items, including drinkware, apparel, glassware, and office supplies, all designed to elevate your brand or special event. Our core value lies in delivering high-quality, affordable products with fast turnaround times, ensuring our customers stand out effortlessly. Recognized as one of the largest promotional product providers in the United States, we uphold a reputation for reliability and innovation. We are dedicated to sustainability by offering eco-friendly materials and exclusive designs to meet diverse needs. With a state-of-the-art 340,000-square-foot facility and a passionate team of creative professionals, we ensure each order is handled with expertise and care. Our promise is to provide exceptional value, excellent customer support, and products that leave a lasting impression—making every gift and giveaway truly special.

Return Policy

The industry standard for customized products is a policy of no returns and no refunds. However, if an order is incorrectly received due to their error, they will reprint the order and ship it via Ground Service.

Payment Methods

They gladly accept all major credit cards (Visa, MasterCard, Discover, and American Express), personal checks, PayPal, and wire transfers.

Guarantee Policy

If an order arrives late due to production delays, they will refund the entire delivery fee. By choosing a rush date, you waive any proofing options; if you require a proof, your guaranteed delivery date may be delayed pending proof approval.

Cancellation Policy

Once they receive your order, their team begins finalizing artwork, setting up screens, and scheduling equipment. Therefore, once production has started, cancellations or changes to the order are not possible.

Lowest Price Guarantee

Discount Mugs offers a 110% Lowest Price Guarantee on all products. This ensures their prices are the lowest in the industry, or they will match any competitor's price and beat it by an additional 10%.