Payment And Security
Placing orders and making payments with Design my World is both safe and secure. Security is a primary concern when shopping online, and the company has invested in a fully secure website using Shopify and advanced encryption software to ensure your safety.
Returns Policy
If an item is unsuitable, you may return it within 14 working days, unused, in its original packaging and in perfect, saleable condition. You can choose either a replacement or a full refund for the item.
Refunds Policy
Refunds are processed through Shopify's payment gateway, Stripe. Your refund will appear in your account within 3-10 days after processing. This delay is determined by Stripe and is beyond the control of Design My World Ltd.
Delivery
All orders placed before 1pm from Monday to Thursday are dispatched within 48 hours, unless next-day delivery is selected. UK delivery options include Royal Mail First or Second Class (2-4 days) or courier services like Parcelforce, DPD, My Hermes, and Interlink, which typically deliver within 24-72 hours. In other cases, delivery is expected within 7-21 working days.