Candid is a pioneering leader in the health and beauty industry, dedicated to transforming oral care through innovative technology and a consumer-centric approach. Our core mission is to make high-quality dental solutions accessible, approachable, and effective for both dental professionals and patients. With a strong emphasis on trust and credibility, Candid has established itself as a reputable brand committed to improving oral health outcomes. We offer a range of advanced aligner treatments and personalized dental care services, delivering clear, comfortable, and discreet options for achieving a healthier smile. As a recognized leader in the field, Candid is known for its transparency, quality, and dedication to customer satisfaction. We promise our customers a seamless experience—backed by expert support, reliable products, and a commitment to sustainable practices—ensuring that every smile transformation is both safe and effective.

Return and Refund

If you are receiving treatment from a CandidPro provider, any refunds, returns, or changes to your treatment or payment—including whether additional treatments or adjustments are needed—are decided solely by your CandidPro provider. You should direct all such inquiries directly to your provider.

Exchange Policy

If you believe you have received a defective product, please contact us at 1-844-295-6915 or initiate a chat via portal.candidco.com to request a replacement. All such requests will be forwarded to our Quality Assurance Team for review.